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7. Warranty and order of assertion of the claimes
OAO "Izhmash" guarantees
serviceability of a motorcycle as a whole, and also normal activity of
separate aggregates, gears and parts within 20 months from the date of sale
of a motorcycle under condition of run no more than 17000 kms.
- The notice.
At exploitation of a motorcycle with a lateral trailer the guarantee run
decreases on 1/3 or on 1/2 with the installation of a cargo module.
During a
warranty the charge-free replacement of parts and clusters prematurely out
of service (except for trunks and accumulators) is made if the motorcycle
was exploited and was stored pursuant to the requirements and indicatings of
the present manual. The warranty for an accumulator battery is set up in the
appended instruction of a manufacturing plant.
The warranty period of
storage of trunks (agrees a GOST 5652-89) - 5 years from the date of
manufacturing.
Guarantee operating time (running time) of trunks - 24000 kms.
At replacement in a warranty any of the device, gear or aggregate guarantee
period on a motorcycle prolongs on a dwell-time under repair.
The guarantee
certificates are not diffused in cases:
- defaults by the holder of the
requirements of the operation manual of a motorcycle, including indicating
on application of operational stuffs (gasoline, lubricants and ò. Item);
- the expirations of an established warranty period;
- of absence of defective
clusters and parts;
- depositings of independent changes into a design of a
motorcycle;
- disassemblies or repair of a defective unit without the
sanction of servicing deport (STO) OAO "Izhmash";
- usages of a motorcycle in the sporting or educational purposes.
7.1. Order and conditions of
assertion of the claimes
For fulfilment of a warranty repair of a motorcycle
the holder can show it on one of nearest STO, listed in section "Addresses
of stations of a warranty repair of motorcycles", thus he should have at
itself the technical passport of a motorcycle and thawed on a warranty
repair of a motorcycle.
The holders not having capabilities to show a
motorcycle on one of the indicated stations, within three days from the
moment of faultlocation can compound the claim in the form of the letter -
application and in flow of ten days from the moment of compiling to send on
nearest STO or together with the guarantee coupon and scrapped part on a
plant to the address: 426060,. Izhevsk, OAO "Izhmash", control
"Izhtechobluzhivanie". The telephone 26-40-21.
In the letter - application
should be indicated:
- Surname, name, patronymic and full mail address of
the holder of a motorcycle.
- Model of a motorcycle, number of a motorcycle
and engine.
- Time of obtaining (purchasing) of a motorcycle.
- Run of a
motorcycle in kilometers.
- External developments of fault (noise,
knocking, leak of a liquid, chattering and etc.), circumstance, at which one
they have taken place (condition of a road, running speed, load and
Item).
- The full naming of scrapped parts (at the claim of the aggregate,
on which one is present a sequence number, to indicate number).
- Naming of
the nearest railway station or water quay.
- Number of the voucher and date
of shipment of defective parts.
After obtaining the letter - application STO
inform a customer on the adopted solution.
The parts and clusters sent on
affiliation, should be clean and are supplied with the identification tags
with the indicating of an assembly number of a motorcycle.
Sending parts and
clusters, the holder should supply their case packaging eliminating damage
at haul.
At non-observance of the indicated conditions or about at transfer
of the letter - application of the claim of the holders are not esteemed,
and the letters - application return back.
In case of mortality of the
generator or straighten - regulator for more impartial assessment of a
defect last are sent have.
The renvoi of parts and aggregates out of
service, is made railway transport by cargo speed or parcel post.
STO do not
send free of charge new parts instead of sent a customer in case the parts
after research in plant laboratories will appear conforming to the
engineering specifications, and breaking or wearing have taken place on
fault of the holder. STO do not make a warranty repair of a motorcycle in
case of violation of regulations of brakes and ò. Item. These violations can
not be the basis for assertion of the claimes.
The claim on trunks and
accumulator batteries is necessary to route to addresses:
- On trunks:
- 610004, Kirov, bus plant
- 620087, Ekaterinburg, bus plant. The initial
character of a title of a bus plant (SSHA - Sverdlovsk bus plant, K - Kirov
bus plant) is put on of the tyre before its each number.
- On an
accumulator battery:
- 305013, Kursk, accumulative plant,
- 625001, Tyumen,
accumulative plant.
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